Terms of Service

1. Acceptance of Terms

By accessing or using the BrickPine Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

2. Platform Role Disclaimer

BrickPine operates as a technology intermediary. We do not own or sell listed goods, provide logistics services directly, or act as an agent for buyers or sellers. Transactions occur directly between users.

3. User Eligibility and Responsibilities

• Users must be at least 18 years old
• Provide accurate, current information
• Maintain account security
• Use the Platform lawfully and responsibly

4. Seller and Business Obligations

• Accuracy of listings and pricing
• Fulfillment and delivery performance
• Regulatory and tax compliance
• Customer service and dispute handling

5. Payments and Wallet Disclaimer

BrickPine provides wallet and payment facilitation tools. BrickPine is not a bank or financial institution and does not provide custody guarantees beyond operational handling.

6. Account Suspension and Termination

We may suspend or terminate accounts for:

• Policy violations
• Fraud or abuse
• Unlawful activity
• WhatsApp messaging violations
• Requests from Meta or regulators

7. Account Termination and Deletion

You may stop using the Platform and terminate your account at any time. Account deletion is available directly within the BrickPine app or website, without contacting customer support.

• Immediate effect: Your account and associated content immediately become invisible to other users.
• 30-day grace period: Your account enters a 30-day grace period before permanent deletion.
• Self-service restoration: Logging back in during the grace period cancels deletion and restores your account.
• Permanent deletion: After 30 days, the account is permanently deleted. Certain transaction and compliance records may be retained as described in our Privacy Policy.
• Effect of termination: Termination does not relieve you of obligations incurred, or liability arising, before termination.

8. Intellectual Property

All Platform software, content, trademarks, and designs are owned by BrickPine or its licensors. Unauthorized use is prohibited.

9. Limitation of Liability

To the maximum extent permitted by law, BrickPine is not liable for user-to-user disputes, losses arising from transactions, or indirect or consequential damages.

10. Informal Resolution

Before initiating formal legal proceedings, the parties agree to first attempt to resolve any dispute arising out of or relating to these Terms through good-faith negotiation, by contacting [email protected] with a written description of the dispute. If the dispute is not resolved within 30 days of such notice, either party may proceed to pursue any available legal remedy in accordance with Section 11 (Governing Law).

11. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Nigerian courts have exclusive jurisdiction.

12. User-Generated Content and Community Safety

BrickPine is a platform where users may post listings, reviews, messages, and other content. To maintain a safe, respectful, and compliant environment, the following rules and moderation standards apply to all user-generated content (UGC) on the Platform.

12.1 Zero Tolerance for Objectionable Content

BrickPine has a zero-tolerance policy for objectionable content and abusive behaviour. By using the Platform, you agree that you will not post, transmit, or share content that:

• Is defamatory, abusive, threatening, hateful, or discriminatory
• Is sexually explicit, obscene, or exploitative
• Violates the rights, privacy, or dignity of any person
• Promotes illegal activities or incites violence
• Constitutes spam, fraud, or misleading information

Violation of this policy may result in immediate content removal, account suspension, or permanent termination.

12.2 Content Moderation and Filtering

BrickPine employs automated and manual content moderation systems to detect and filter objectionable content before it is published or upon its identification. We reserve the right to review, remove, or restrict any content that violates these Terms at our sole discretion, without prior notice.

12.3 User Reporting of Objectionable Content

All users have the ability to flag content they believe violates our community standards. To report objectionable content:

• Tap the “Report” option on any listing, message, profile, or content item within the App.
• Select the reason for your report and submit.
• Our moderation team will review the report and take appropriate action

BrickPine is committed to acting on valid reports of objectionable content within 24 hours of receipt. Upon confirmation of a violation, we will remove the offending content and, where warranted, eject or suspend the user responsible.

12.4 Blocking Abusive Users

Users may block other users to prevent further contact or interaction. When a user is blocked:

• The blocked user's content is immediately removed from the blocking user's feed and visibility.
• The blocked user can no longer contact, message, or interact with the user who blocked them.
• BrickPine is automatically notified of the block and will investigate patterns of abuse.

Blocking is immediate and effective in real time. Users who are blocked by multiple parties may face additional review and potential account action.

12.5 Developer Response to Content Reports

BrickPine Technologies Limited is committed to maintaining a safe platform. Upon receiving a report of objectionable content or abusive behaviour, we will:

• Acknowledge the report and begin review within 24 hours.
• Remove confirmed objectionable content promptly.
• Eject or suspend the user responsible for the offending content where appropriate.
• Notify the reporting user of the outcome where possible.

We may take further action, including permanent termination, legal referral, or reporting to relevant authorities where content constitutes a criminal offence.

12.6 EULA Agreement for User-Generated Content

By creating an account and using the BrickPine Platform, you expressly agree to this End User Licence Agreement (EULA) as it relates to user-generated content. You acknowledge that:

• You are solely responsible for any content you post on the Platform.
• BrickPine does not endorse any user-generated content.
• BrickPine has the right but not the obligation to monitor, edit, or remove any content at its discretion.
• Your continued use of the Platform constitutes acceptance of these community content standards.

13. WhatsApp Messaging Terms

13.1 Message Categories

• Transactional: order updates, delivery notices, and payment confirmations
• Promotional: marketing offers sent only with separate consent

13.2 Separate Promotional Consent

Promotional WhatsApp messages require explicit, separate opt-in and are not bundled with transactional consent.

13.3 Opt-Out

• Reply STOP
• Change in-app settings
• Contact support

Opt-out requests are honored promptly.

13.4 Prohibited Uses

• Spam or unsolicited bulk messaging
• Abuse or harassment
• Bypassing WhatsApp safeguards
• Harvesting or misusing contact data

13.5 Enforcement

We monitor messaging activity and may restrict, suspend, or terminate accounts to prevent abuse and maintain WhatsApp compliance.

14. Survival

Sections that by their nature should survive account termination or deletion — including Intellectual Property, Limitation of Liability, Informal Resolution, Governing Law, and this Survival clause — remain in effect after termination or deletion.